GUARANTEE:
As a professional florist, we guarantee your satisfaction with every order sent for delivery in the United States and Canada.
If you are not satisfied with the product you purchased, we will send a replacement or refund the purchase price (less any delivery and/or service charges and sales tax). You need to notify us with 48 hours of the receipt of the item, either by phone, email or in person, and we will take the necessary steps to satify you and the recipient.

SUBSTITUTION:
Sometimes substitutions may be necessary due to the availability of certain flowers in various parts of the country or seasonal restrictions. When a substitution is necessary, please be assured that we will do everything possible to give you the same look, the same style or theme of the arrangement you have chosen, using flowers of equal or greater value.
If we feel that many substitutions may be necessary, we will contact you ASAP to discuss your selection with you.
Additionally, we sometimes are forced to substitute on keepsake items due to its popularity and product selling out quickly during major holidays.
Also, in single flower type of arrangements, we will make every attempt to supply the flower shown, but the color may be changed. (Roses or orchids would be two such an examples).
Dishgardens or planters shown on our site are a respresentive sampling of products available. Planters come in wicker baskets as well as ceramic or terra cotta. Your price selected, as well as product availability will determine which type of product, as well as the color used, is used in the fulfillment of your order.